Please call 646-679-4928 to speak with a live agent. I just spoke with someone, he assured me the deposit posting issue will be resolved later today.
The rep I spoke with couldn't give an exact time, just later today. My pay day is the 15th, should have had access to my funds the 13th - nothing. The website, was sporadically operating, the mobile app was doing the same, but not as bad. This has caused an issue as far as paying bills, and being able to feed my family.
We count on the banks doing what they are to do, and that is to deposit our money. I will be calling back to confirm this issue will indeed be resolved today.
Reason of review: Poor customer service.
Monetary Loss: $1300.
Preferred solution: Deposit my funds.
I didn't like: Unavailability of customer service representatives, No one is answering the phones to reassure us as consumers, No deposit has been made, Not receiving my direct deposit when i was supposed to.