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Please call 646-679-**** to speak with a live agent. I just spoke with someone, he assured me the deposit posting issue will be resolved later today.

The rep I spoke with couldn't give an exact time, just later today. My pay day is the 15th, should have had access to my funds the 13th - nothing. The website, was sporadically operating, the mobile app was doing the same, but not as bad. This has caused an issue as far as paying bills, and being able to feed my family.

We count on the banks doing what they are to do, and that is to deposit our money. I will be calling back to confirm this issue will indeed be resolved today.

Reason of review: Poor customer service.

Monetary Loss: $1300.

Preferred solution: Deposit my funds.

RushCard Cons: Unavailability of customer service representatives, No one is answering the phones to reassure us as consumers, No deposit has been made, Not receiving my direct deposit when i was supposed to.

Location: Nashville, Tennessee

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Guest

Same here! Made a purchase online product out of stock funds show my true available balance yet I cant touch it! According to rushcard rep this was escalated to be resolved in 1-2 days business okay may 15th here we are 3 days later STILL NO UPDATE OR RESPONSE

DESIREE OLDEN O

I am having issues gaining access to my funds. the system keeps telling that I have the wrong info the system will not allow me to create anew password.

just keeps giving me an error cod " we cannot process your request at this time" ive waited the 30 minutes required for the system to reboot and still the same. all I have has been locked up in this account for 48 hours.

Guest

how can i talk to a live person,anyone know the number

Guest

I have been trying to create user id online for about an hour now and everytime it asks me to fill in the info part i get down to the birth date and it will not accept my info and i look above to see my previous info like card number and cvv and its all blank again also nothing i type stays in as i typed it goes right back to blank spaces and i want to fix this error on rushcards end asap also the rushcard i currently have and use is almost expired soon i want to update my correct info so that my new rushcard can arrive before the current one expires

Guest
reply icon Replying to comment of Guest-1729867

We have made several attempts to reach someone by telephone on too many occasions, your phone options does not apply to the problem on hand. NO HELP!!

We have email agent@***d .com, the number provided again, does not apply to our need.

NEED TO SPEAK TO A LIVE PERSON, AS SOON AS POSSIBLE. (843) 592-**** Thank you

Guest

Yes I have been calling and calling to speak to someone about my rushcard so I can give them my new phone number but I can't get nobody what can I do to change my phone number on my rushcard account.

Guest
reply icon Replying to comment of Guest-1652003

You have to get to someone so they can give you your I'd never number, you'll need their fax number, and send a clear I'd with what information you'd like to change. P.S.

I THAT FAX INCLUDE YOUR ID NUMBER THEY GIVE YOU AND SPECIFY WHICH TO BE CHANGED MOBILE, WORK, OR HOME..

I have been through this for 5 days and sent 14 faxes to get this done. And to get each requirement was excruciating .Good luck!

Guest
reply icon Replying to comment of Guest-1652003

Change it online

Guest

Rushcard is terrible!!! I hate Russell Simmons

Guest

I have been trying to contact someone for at least 3 damn hours and still no person I have 2 accounts and I am trying to get my account number for one card but the system keeps giving me the same number for both accounts just crazy

Guest
reply icon Replying to comment of Guest-1640913

Cancel the card get another

Guest

Would it kill you guys to hire someone has a phone operator that actually speaks non broken actual English so the Wii the actual Americans who live in this country could understand the people that are dealing with our money? Last time I checked I was born here rightfully I shouldn't have to press 1 to speak English I shouldn't have to beg to speak to someone that I can actually understand that doesn't sound like they came from the middle of camel jockey Island just some English operators or be prepared to lose business

Tia P Wqu

I forgot my pin number and I can't get anyone on the phone. I really need to talk to someone. I'm getting really pissed off.

Guest
reply icon Replying to comment of Tia P Wqu

i forgot my pin and cant log into my account or speak to anyone about my account please jelp

Tia P Wqu

The line is constantly busy. I can't get anyone on the phone.

Guest

I've been on hold for damn near 20 mins trying to get in contact with customer service in regards to my check hasn't been loaded to my card! I've been with them since 2011and it seems it's always some kind of issue with Rush or Meta bank loading funds into people accounts!!

Very frustrated I have to pay bills! I need my money Today!!!

Never again! Switching up!!!!!!!

Guest

I have been trying to speak to a โ€œliveโ€ person for weeks! What gives?

I think I will just tear up my card! If I canโ€™t address my concerns to a human being, my business is obviously not important or needed!

Guest

I need to no how much my card will charge me if I used it

Guest

I can never get any one on the phone, to discuss my account

Guest

Hi yes i made a purchase last night at the store an i went to go check my balance after i made that transaction it said my after balance was 69.45 but all my balance is showing 1.93 i am just wondering why i missing so much money out of my account.

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