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Dispute #: 1205****

Card ending in 9016

I have been a customer of Rush card since 2007. And they do not care!!!

I feel like they are read

ing for a script and cannot say anything different. Not even a proper response to question. Very frustrating talking to someone in another country. And after today, I AM OFFICIALLY DONE WITH RUSH CARD!!!

On March 13, 2019 I got breakfast and must have left my card or dropped it.

At lunch, I went to look for my card and I could not find it.

I checked my transaction history and noticed 3 unauthorized charges.

$15.33 for Big Lots in Van Nuys, CA

$9.30 for Burger king in Canoga Park, CA

$26.37 CVS Pharmacy Canoga Park, CA

I called right away. I had my card cancelled and requested a new one.

I also requested for dispute documents to be sent to be via email.I received the documents March 16. I completed and faxed back on March 19, 2019.

I placed a call to confirm they were received. And I was told by the agent dispute seemed strange as I had visited 2 of the 3 establishments before.

I explained I lost my card in Canoga Park, my neighborhood. Whoever picked it up, picked it up in canoga park and went to local places. 2, that I so happen to visit frequently. I already felt judged and accused of lying.

I asked when I could expect my provisional credit and he said March 29.

Woke up Morning of March 29, checked my account and there were no credits for charges.

Called Rushcard to inquire. This is where the headache starts.

I was told March 26 by dispute was denied due to no error found / no network error found. I was told they completed an investigation and determined to error. I asked about details of investigation. What exactly did they find to determine there was no error. No explanation provided and I am livid.

I asked to speak with a supervisor or someone in dispute department and the rep refused. After numerous request. Finally she connects me to an account specialist who just as unhelpful as her. They have no real clear answer to your questions.

I had to ask for corporate information. I will get my story out to everyone who will listen. This treatment is not ok. Rush card does not care about their customers. I do not feel like my money is safe with them. This has given me the most uneasy feeling. That someone can violate me, steal from me and my financial institution does not have my back. SO disappointing. My anxiety is through the roof, i am having panic attacks. This is just horrible.

Somebody please help or refer me to someone who can.

Reason of review: Poor customer service.

Monetary Loss: $51.

Preferred solution: Full refund.

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