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On July 08, 2016, I went and withdrew 40.00 from my rushcard in Ducanville TX, after that I went to get a haircut in Lancaster TX, after that I went to my home in Arlington TX, I went to a quicktrip by my job to withdraw funds to pay my car note, at that time I received a message saying I had insufficient funds, well I looked up my account and saw I only had 11.60 when I had 734 and some change after my last withdraw!I contacted rushcard and they told me that I would have to send a dispute form, she told me that the transactions happened at the same ATM, so, I went back to the store and had them pull the tape, they saw noone behind or near me in over 30 minutes, I looked back into the account activity and saw these transactions were done in San Antonio TX, somewhere I never been and that is also 4 and half hours away, my funds were debited an hour after I pulled 40.00 bucks!

I filled out the dispute form and sent it back 07/11/2016, I began to call because I was out of money, my bills needed to be paid, I had no food or gas and they continued to tell me that I will get a provisional credit on the 22nd, I called them this morning and was told that I will not get anything because no error was found! There's clearly an error that can be seen, there's no way I can be 2 places at one time! I'm so livid I don't know what to do! I've cried so much it's ridiculous and I'm a strong woman but to allow someone to take something and see no wrong is unacceptable!

I will file a lawsuit, I work to hard with no help from anyone!

I will not stand for this!I've included photos of everything and my whereabouts at the time of these transactions and the distance between everywhere I was, there's no way I could've made it to San Antonio TX in a hour!

This person wrote the review because of problems with payment of rushcard prepaid card from Rushcard and attached photo s. Reviewer claimed that he or she wants Rushcard to read this review and look into the issue (if any).

The author asks this business to immediately contact him/ her to briefly discuss his/ her negative experience with the company.

Also, this reviewer considered the following companies: Netspend or Walmart. We collected other reviews about products and/or services offered by Rushcard for you to read. This information may help you with your purchase decision.

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Anonymous
Denver, Colorado, United States #1189662

You are not alone, I've encountered the same lack of support.I was told it wasn't rushcards responsibility.

I asked the rep who's responsibility is it, if Rushcard is my financial institution.I am changing providers, after I file a lawsuit against Rushcard and MetaBank.

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