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Hi,

I lost my prepaid card and I tried to call rush card customer service multiple times. I was on hold for more than an hour every time waiting to talk to someone, and the only message I hear is" Your estimated wait time is 20 min". It has been 2 weeks. Should I talk to a lawyer as my money is stuck with them?

I have been emailing customer service and they just resond with a standard answer .

"We apologize for the inconvenience that you have experienced. To speak with a representative, please call customer service at 1-888-569-7730 with your Card number available and choose option 5. Our hours of operation are from 5:00 AM to 6:00 PM PDT, 7 days a week."

They don't even check that the whole system is not working.

Product or Service Mentioned: Rushcard Prepaid Card.

Monetary Loss: $1100.

Company wrote 0 private or public responses to the review from Jun 19, 2013.
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Anonymous
#1609246

I AM TRYING TO GET MY OLD E-MAIL ADDRESS OFF MY LOGIN SO I CAN USE MY NEW LOGIN E-MAIL ADDRESS OF MR.HAARYOSCARHERSHEYJR@YAHOO.COM & MY NEW PASS WORD TO LOGIN TO MY ACCOUNT WITH RUSH CARD MY RUSH CARD NUMBER IS {{Redacted}} & MY THREE NUMBER ON THE BACK IS {{Redacted}} OKAY

Anonymous
#1444089

I am in desperate need of assistance I have called this company several times no answer who do I contact ?

Anonymous
#1371022

What is the number to even speak to someone? I can not get in to speak to anyone

Anonymous
#1361285

I don't receive my direct deposit early, and I us all receive it the day of my payday, and usually at 7am or later, why?

Anonymous
Toledo, Ohio, United States #1352049

This is literally the most unprofessional business ever! If it wasn't for me getting paid 2 days early I wouldn't deal with their BS!

Nobody speaks Clearly, they ALL have horrible attitudes, and they literally make it IMPOSSIBLE to speak with a representative, that's on the off chance you even GET a freaking representative!!! I feel like the ONLY good reviews this card has is the people they "allow" to win the free money.. outside of that I can't stand them!!! I absolutely hate that this is one of the only options for some people!

They take advantage of those who need them!! shame on this ENTIRE company!!

Anonymous
Midlothian, Virginia, United States #1344772

It say my money was posted on the June 27 but it not on my card

Anonymous
to Victoria young Michigan, United States #1345142

Still haven't received my money yet either

Anonymous
Goodwater, Alabama, United States #1322121

is it ain't way i can chat wit a rush card agent cause my rushcard is not working

Anonymous
#1311935

Do any body has the number to Rushcard customer service

Anonymous
#1281028

your customer service is bad NEVER can you get a hold of a live person

Anonymous
Irving, Texas, United States #1280129

I need to talk to a live person now

Anonymous
Victorville, California, United States #1276774

I have been trying to report my lost rushcard but can't seem to contact customer service my number is 562 758-5706 contact number 213 378-4424

Anonymous
Fall River, Massachusetts, United States #1270503

I feel u on that this rushcard has been nothing but problem there *** me the *** off I think they like to play with people's money my friend transfer me money at 6:57 pm yesterday it's now 3:39 pm the next day and still nothing this *** is constantly happening

Anonymous
#1268848

I have emailed them several times and all I get is the same standard reply, and I keep telling them that when I call I can't get a live person. I haven't even used my card yet, I have general questions and can't even get those answered so I'm cutting it up.

Anonymous
Houston, Texas, United States #1250514

I am having the same problem. Never had a problem before until this last week.

I have used them for 4 years but now they won't put my money back on my card!!! It is over $1,400! I have called and now they have my number blocked and when I put in my card number and bd they also say those are invalid numbers.

Is this a bunch of crooks stealing our money? If so, why hasn't anyone done anything about it?

Anonymous
to Anonymous Pretoria, Gauteng, South Africa #1253100

This is happening to me right now! On the phone with a lawyer right now! Can't get to work, AND my rent is late because of this.

Anonymous
Fort Worth, Texas, United States #1244011

This card and card service is WHACK...FULL OF LIES ...NO EARLY TWO DAY DIRECT DEPOSIT.....THEY JUST WITHDRAW YOUR FEES WITHOUT NOTIFICATION....I CANCELLED ALL MY SERVICES.....

Anonymous
#1241773

I keep giving my card number and ss number and they keep saying that is not a valid entry i need bank statement sent to my house

Anonymous
Nashville, Tennessee, United States #1233206

I need to get my card registered how do I do this. Is jacking me around I do everything it says and still nothing what the *** is wrong with your company

Anonymous
#1231971

This card suckd!!!

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