I lost my card on 2/27 and went online and phone to order a new one, I was told 7-10 business days, as of 3/13/2020 which is the 10th business day I have not received my replacement card, I logged onto my account and used the help bubble and requested a call back which I received I was told that my card was sent out on 3/1/2020, I told customer service I have not received my card and she said I can pay for expedited services which is $35 I told her I would wait until 3/16/2020 but my card still hasn't arrived, I couldn't go to work today because I have no gas money, Rushcard will be the reason I lose my job and with this Coronavirus and quarantine I need my money for emergencies. What's really upsetting is that there is no one who can help me, I have bills that need to be paid, my child is home for two weeks and my internet bill needs to be paid, my car payment , I am crying as I type this. I've been with Rushcard since 2008 and I never had a problem until now, I pray and hope you resolve these issues , you can't do your customers like this...Karma has no expiration date
Product or Service Mentioned: Rushcard Debit Card.
Monetary Loss: $1096.
Preferred solution: Full refund.
RushCard Pros: You get your payroll early.
RushCard Cons: No one to speak to, Product delivery.