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Try took my money and want give it back... pay my light bill over the phone the system charged me twice so I called into RushCard and to EPB customer service and tried to get this fixed.

RushCard told me that it would take 10 days for the money to come back on to my card. EPB said there was nothing they can do because they did not see two transactions on their end. This transaction was on 12-7-2017 today is 12-17- 2017.. and my money is not there I've talked to two representative in a few classes today now they're telling me I need to wait more days for the money to come back on to my card.

Apparently the representative and supervisor don't know the proper procedure for this issue. They keep giving me the runaround with days say that the money will be here this day and it's not..

Product or Service Mentioned: Rushcard Prepaid Card.

Reason of review: Problems with payment.

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