Rushcard Contact Information

Customer Support:

  • (866) 787-4227 toll-free

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Currently you can call only US numbers.

Headquarters Address:

PO Box 42482
Cincinnati, Ohio 45242
United States

Other Info:

For any product or service suggestions
For any media related inquiries:

Note: "Our Member Services Representatives are available to help you with any questions you may have about the Prepaid Visa RushCard - 24 hours a day, 7 days a week. You can reach us by email, phone, or snail mail. "

Social Networks:

Summary of Rushcard Customer Service Calls


Customers Contact Rushcard to Ask about:


  • “Tranfer money from one card to another”
  • “Saying no money in rush card and I just got paid today”
  • “Haven’t received my card in the mail yet and it’s been over two weeks”


  • “Problems with my account information on file”
  • “To fax my info to you so I can make a account”
  • “Cannot login or reach login page”

Payments and Charges:

  • “Need to talk to the agent in charge” , Review #1417822
  • “Unrecognized charge”
  • “Need routing number for direct deposit”

Request for Information:

  • “I requested a new card and need to give u new address”
  • “Cant remember phone no.”
  • “I lost my phone and email number so I can't remember my pin”

Activation/ Cancellation:

  • “I need to cancel my direct deposit so i can cash my check i loss the card”
  • “To activation my card”
  • “Renew”

Return/ Replace:

  • “Replacement card”
  • “Replace card”
  • “Replace damaged card”


  • “Refund complications”
  • “Refund”


  • “I need the numbers off my paperwork so I can get to my job to deposit my check”
  • “Job”


  • “Customer service”
  • “Just left Walmart and loaded money customer service not answerin”

Shipping and Delivery:

  • “Delivery”
  • “What address did u deliver my rush card too”

Product/ Service:

  • “Need to order an emergency replacement card”


  • “I have not received my money and I need it”
  • “See if i can get a printout mailed to me”
  • “Mobil app”

Rushcard Rating Stats

1.5 out of 5 stars
based on 1519 reviews
See all 3073 reviews reviews

Rating stats

  1. 1086 reviews
  2. 225 reviews
  3. 107 reviews
  4. 45 reviews
  5. 56 reviews

Rating trend

About Rushcard

Top 5 Likes about Rushcard

Early deposit, Direct deposit, Getting my money two days early was nice, Two day early check, Early and on time deposit with reliable customer service

Top 5 Dislikes about Rushcard

Customer service, Not being able to access my money, No one is answering the phones to reassure us as consumers, Lack of communication, Time to solve issue


RushCard is a prepaid Visa card. It is issued by MetaBank pursuant to a license from Visa USA, Incorporated. RushCard was founded by Russel Simmons in 2003. It offers a number of basic financial services such as direct deposit, mobile app, online money tools, rush bill pay, and text/email alerts. Tax planning services are also available. Credit check and overdraft fees are not involved. Consumers must provide personal information and identifying documents to open a card account. There are Midnight RushCard, Suede KLS RushCard, Sequin KLS RushCard, Gloss Rushcard, and Edge RushCard.

Rushcard reviews and complaints

Rushcard is ranked 32 out of 337 in Cards category

Area Served


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Rushcard Stats

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