RushCard Phone Numbers and Emails

Toll-Free Number:

  • (866) 787-4227
    General Questions

Customer Service:

  • (866) 232-6778
    24/7 Help Center
  • (866) 787-4227
    General Questions

Irs Refund Hotline:

  • (800) 829-1954
    Find out the status of your refund

RushCard Email:

Product Or Service Suggestions

RushCard Contact Information

RushCard Website:

RushCard Online Chat:

Corporate Office Address:

UniRush, LLC
PO Box 42482
Cincinnati, Ohio 45242
United States

Other Info (opening hours):

Note: "Our Member Services Representatives are available to help you with any questions you may have about the Prepaid Visa RushCard - 24 hours a day, 7 days a week. You can reach us by email, phone, or snail mail. "

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How to Contact RushCard Customer Service

You can contact RushCard customer service either via the web, email, or social media. RushCard has an extensive FAQ section that addresses the most common member issues and questions.

Reach RushCard Customer Service Via Web

Existing customers can log into their account either on the RushCard website or Mobile App and go to the main menu and then select the “help”’ option.

Customers can access the help page through the link provided on the RushCard contact page. On the new window, either click on the “Need Help” icon at the bottom-right corner or click on the “Help” link that is below the log in/register form. You will be provided with a chat prompt where you can choose a category of your issue. The chat bot will present you with relevant information or ask you to choose how you would like to communicate among the Chat now, Email or Call options provided.

If you choose the chat now option, a RushCard chat agent will come online within a minute. For the email option, you will be presented with the relevant RushCard email address to write to. The RushCard email address for log in help and card registration or activation issues is loginhelp@rushcard.com. If you choose the “call” option, you will be asked to leave your phone number for a RushCard customer representative to call you back.

Reach RushCard Customer Service Via Phone

The main RushCard phone number is 1-866-787-4227/1-866-RUSHCARD. On their legal information page they also provide the Consumer Financial Protection Bureau number (1-855-411-2372) that your can call to file a complaint about your RushCard prepaid account.

Reach RushCard Customer Service Via Social Media or Mail

RushCard has accounts on Facebook, Twitter and Instagram where you can send them a direct message. However, on the Facebook page, it is evident that the customer service representatives do not respond to customer complaints in the comments to posts. As such, it is not clear whether RushCard customer representatives respond to the direct messages sent to their various social media platforms.

For mail correspondence, the RushCard address is P.O. Box 42482, Cincinnati, Ohio 45242.

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RushCard Rating Based on 2.2K Reviews

Rating details

1.6
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Product or Service Quality
Customer service
Website
Interest Rate

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Summary of RushCard Customer Service Calls

7.3K TOTAL
CALLS
03:01 AVG CALL
DURATION
5% ISSUES
RESOLVED

Top Reasons of Customers Calls

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About

RushCard Privacy Policy
PLEASE READ CAREFULLY BEFORE USING OR ACCESSING THIS WEBSITE. BY ACCESSING THIS WEBSITE THE USER OF COMPANY SERVICES ARE INDICATING THE USER'S ACKNOWLEDGMENT AND ACCEPTANCE OF THESE TERMS. By accessing or using the Sites, whether via computer, mobile device or other technology, The Client of RushCard represent that The Customer have read and agree to this Website Privacy Policy in their entirety. If The Client do not agree to this Website Privacy Policy, do not use the Sites. UniRush is free to revise Website Privacy Policy at any time by updating this posting, and The Client's use after such change signifies The User's acceptance of the changed terms. Please check this Website Privacy Policy periodically for changes. RushCard collect both personal and non-personal information from The Customer online. For the purpose of this Website Privacy Policy, when The Company use the term "personal information" www.rushcard.com mean information that is collected in conjunction with The Client's name.
To read more: https://www.rushcard.com/legal/privacy-policies
RushCard FAQ
When The Client of RushCard receive The Customer's RushCard The User of Website are required to set a PIN. Then, fund The User's RushCard. The Client of RushCard may easily fund The Client's account using Direct Deposit or by loading cash or checks via approved methods. Certain fees may apply, including those charged by the third-party load partner. Please note The Client's RushCard CANNOT be used at online gambling sites. The User of Website can update the mobile number for The User's RushCard account(s) anytime through The Client's online account. There is no charge for this service, but standard text messaging rates from The User's mobile provider may apply. Go to Forgot Username/Password in the RushCard mobile app18 (standard text message and data rates, fees, and charges may apply) or at account.rushcard.com. Provide The User's 16-digit card number, CVV code, and Social Security number. Follow the instructions to reset The User's Login ID and/or Password.
To read more: https://www.rushcard.com/faq
Top RushCard Services

Customer Care, Card Replacement, Replacement

Top RushCard Products

Account, Prepaid Card, Deposit

RushCard Pros and Cons

Pros: Early deposit, Direct deposit, Getting money early, Two day early check, Trying to get real person

Cons: Customer service, Bad very bad customer service, Not being able to access my money, Lack of communication, Unavailability of customer service representatives

Related Companies

Green Dot Corporation, GoBank, Green Dot Moneypak, Achievecard, Insight Card Services

Summary

RushCard is a prepaid Visa card. It is issued by MetaBank pursuant to a license from Visa USA, Incorporated. RushCard was founded by Russel Simmons in 2003. It offers a number of basic financial services such as direct deposit, mobile app, online money tools, rush bill pay, and text/email alerts. Tax planning services are also available. Credit check and overdraft fees are not involved. Consumers must provide personal information and identifying documents to open a card account. There are Midnight RushCard, Suede KLS RushCard, Sequin KLS RushCard, Gloss Rushcard, and Edge RushCard.

RushCard reviews and complaints

RushCard is ranked 45 out of 195 in Cards category

Area Served

USA, Worldwide, UK

Payment Methods

VISA

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