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Summary of Rushcard Customer Service Calls

1527 TOTAL CALLS
90% SUCCESSFUL CONNECTIONS
02:57 AVG CALL DURATION
2% ISSUES RESOLVED

Customers Contact Rushcard to Ask about:

Cards:

  • “Problem with my card”
  • “Need new card my number are fading away can’t see them anymore”
  • “Order new rush card old one stolen”

Account:

  • “To discuss my account”
  • “My money didnt go in to my account and i need the check to be sentvback then i want to cancell my card having to many problems”
  • “Forgot password”

Request for Information:

  • “Money is coming off my cord and dont know y. Cant check my account because someone had my phone number before i got it and they had a rush cord and its pull their account”
  • “Concerned”
  • “Question about a resent lode”

Payments and Charges:

  • “To set up direct deposit”
  • “Transaction”
  • “To get a direct deposit information”

Return/ Replace:

  • “Replacement card”
  • “Replace card”
  • “Replace damaged card”

Activation/ Cancellation:

  • “To activation my card”
  • “Renew”
  • “Can’t activate my rush card”

Employment:

  • “I need the numbers off my paperwork so I can get to my job to deposit my check”
  • “Job”

Staff:

  • “Customer service”
  • “Just left Walmart and loaded money customer service not answerin”

Shipping and Delivery:

  • “Delivery”
  • “What address did u deliver my rush card too”

Product/ Service:

  • “Need to order an emergency replacement card”

Other:

  • “Reimburse”
  • “Ach”
  • “Forget pin”

Rushcard Rating Stats

1.5 out of 5 stars
based on 1411 reviews
See all 2854 reviews

Rating stats

  1. 1001 reviews
  2. 212 reviews
  3. 97 reviews
  4. 44 reviews
  5. 57 reviews

About Rushcard

Top 5 Likes about Rushcard

Early deposit, Direct deposit, Getting money early, Two day early check, Early and on time deposit with reliable customer service

Top 5 Dislikes about Rushcard

Customer service, I do not have access to my funds following their maintenance, No one to help or explain whats going on, Lack of communication, Unavailability of customer service representatives

Summary

RushCard is a prepaid Visa card. It is issued by MetaBank pursuant to a license from Visa USA, Incorporated. RushCard was founded by Russel Simmons in 2003. It offers a number of basic financial services such as direct deposit, mobile app, online money tools, rush bill pay, and text/email alerts. Tax planning services are also available. Credit check and overdraft fees are not involved. Consumers must provide personal information and identifying documents to open a card account. There are Midnight RushCard, Suede KLS RushCard, Sequin KLS RushCard, Gloss Rushcard, and Edge RushCard.

Rushcard reviews and complaints

Rushcard is ranked 29 out of 307 in Cards category

Payment Methods

VISA

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Rushcard Stats

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Number of Reviews

No reviews for this period.

Number of Comments

No comments for this period.

Number of Calls

No calls for this period.

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