Contact RushCard Customer Service
RushCard Phone Numbers and Emails
24/7 Help Center
Irs Refund Hotline:
Find out the status of your refund
RushCard Contact Information
RushCard Online Chat:
Corporate Office Address:
Other Info (opening hours):
Note: "Our Member Services Representatives are available to help you with any questions you may have about the Prepaid Visa RushCard - 24 hours a day, 7 days a week. You can reach us by email, phone, or snail mail. "
How to Contact RushCard Customer Service
You can contact RushCard customer service either via the web, email, or social media. RushCard has an extensive FAQ section that addresses the most common member issues and questions.
Reach RushCard Customer Service Via Web
Existing customers can log into their account either on the RushCard website or Mobile App and go to the main menu and then select the “help”’ option.
Customers can access the help page through the link provided on the RushCard contact page. On the new window, either click on the “Need Help” icon at the bottom-right corner or click on the “Help” link that is below the log in/register form. You will be provided with a chat prompt where you can choose a category of your issue. The chat bot will present you with relevant information or ask you to choose how you would like to communicate among the Chat now, Email or Call options provided.
If you choose the chat now option, a RushCard chat agent will come online within a minute. For the email option, you will be presented with the relevant RushCard email address to write to. The RushCard email address for log in help and card registration or activation issues is firstname.lastname@example.org. If you choose the “call” option, you will be asked to leave your phone number for a RushCard customer representative to call you back.
Reach RushCard Customer Service Via Phone
The main RushCard phone number is 1-866-787-4227/1-866-RUSHCARD. On their legal information page they also provide the Consumer Financial Protection Bureau number (1-855-411-2372) that your can call to file a complaint about your RushCard prepaid account.
Reach RushCard Customer Service Via Social Media or Mail
RushCard has accounts on Facebook, Twitter and Instagram where you can send them a direct message. However, on the Facebook page, it is evident that the customer service representatives do not respond to customer complaints in the comments to posts. As such, it is not clear whether RushCard customer representatives respond to the direct messages sent to their various social media platforms.
For mail correspondence, the RushCard address is P.O. Box 42482, Cincinnati, Ohio 45242.
Summary of RushCard Customer Service Calls
Top Reasons of Customers Calls
Consumers Call the Most From
Customer Care, Card Replacement, Replacement
Account, Prepaid Card, Deposit
Pros: Early deposit, Direct deposit, Getting money early, Two day early check, Trying to get real person
Cons: Customer service, Bad very bad customer service, Not being able to access my money, Lack of communication, Unavailability of customer service representatives
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RushCard is a prepaid Visa card. It is issued by MetaBank pursuant to a license from Visa USA, Incorporated. RushCard was founded by Russel Simmons in 2003. It offers a number of basic financial services such as direct deposit, mobile app, online money tools, rush bill pay, and text/email alerts. Tax planning services are also available. Credit check and overdraft fees are not involved. Consumers must provide personal information and identifying documents to open a card account. There are Midnight RushCard, Suede KLS RushCard, Sequin KLS RushCard, Gloss Rushcard, and Edge RushCard.
RushCard is ranked 45 out of 195 in Cards category
USA, Worldwide, UK
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