RushCard Phone Numbers and Emails

Toll-Free Number:

  • (866) 787-4227
    General Questions

Customer Service:

  • (866) 232-6778
    24/7 Help Center

Irs Refund Hotline:

  • (800) 829-1954
    Find out the status of your refund

RushCard Email:

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How to Contact RushCard Customer Service

Most Popular Number:

(866) 787-4227
General Questions
Total calls: 5 175 Issues resolved: 125 Last call: Mar 14, 2024

How to Contact RushCard Support?

You can contact RushCard customer service either via the web, email, or social media. RushCard has an extensive FAQ section that addresses the most common member issues and questions.

How to Reach RushCard Customer Service Via Web?

Existing customers can log into their account either on the RushCard website or Mobile App and go to the main menu and then select the “help”’ option.

Customers can access the help page through the link provided on the RushCard contact page. On the new window, either click on the “Need Help” icon at the bottom-right corner or click on the “Help” link that is below the log in/register form. You will be provided with a chat prompt where you can choose a category of your issue. The chat bot will present you with relevant information or ask you to choose how you would like to communicate among the Chat now, Email or Call options provided.

If you choose the chat now option, a RushCard chat agent will come online within a minute. For the email option, you will be presented with the relevant RushCard email address to write to. The RushCard email address for log in help and card registration or activation issues is loginhelp@rushcard.com. If you choose the “call” option, you will be asked to leave your phone number for a RushCard customer representative to call you back.

How to Contact Reach RushCard Customer Service Via Phone?

The main RushCard phone number is 1-866-787-4227/1-866-RUSHCARD. On their legal information page they also provide the Consumer Financial Protection Bureau number (1-855-411-2372) that your can call to file a complaint about your RushCard prepaid account.

How to Reach RushCard Customer Service Via Social Media or Mail?

RushCard has accounts on Facebook, Twitter and Instagram where you can send them a direct message. However, on the Facebook page, it is evident that the customer service representatives do not respond to customer complaints in the comments to posts. As such, it is not clear whether RushCard customer representatives respond to the direct messages sent to their various social media platforms.

For mail correspondence, the RushCard address is P.O. Box 42482, Cincinnati, Ohio 45242.

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Contact Information

RushCard Website:

RushCard Help Center:

Corporate Office Address:

UniRush, LLC
PO Box 42482
Cincinnati, Ohio 45242
United States

Other Info (opening hours):

Note: "Our Member Services Representatives are available to help you with any questions you may have about the Prepaid Visa RushCard - 24 hours a day, 7 days a week. You can reach us by email, phone, or snail mail. "

More contact details

RushCard Rating Based on 2.3K Reviews

Rating details

1.5
more details
Product or Service Quality
Customer service
Website
Interest Rate

Rating stats

Rating trend

How Good is RushCard's Customer Service?

Jilliann Wqw
Jilliann Wqw
Feels Neutral | Mar 26, 2023

I haven't got no response to see did you guys got the rest of my documents

Read full quote
Chantilly Nne
Chantilly Nne
Feels Satisfied | Dec 11, 2022

Good experience not bad

Read full quote
Rena R Zfy
Rena R Zfy
Feels Disappointed | Dec 02, 2022

I can't. Get..to. My .money put .my. Money. In .the. Mill

Read full quote
Evan Oxt
Evan Oxt
Feels Disappointed | Nov 11, 2022

I have been with rush over 15 years. For some reason you can not talk to anyone.If there is a problem causing my bills not to be paid I need to know why ASAP not send a form and wait 30 days. Bad banking business.

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Summary of RushCard Customer Service Calls

8.5K TOTAL
CALLS
03:01 AVG CALL
DURATION
6% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call RushCard?

Cards Question:

  • “Close my rush card”
  • “Apply for a card”
  • “Trying to get a new card”

Account Question:

  • “Check balance”
  • “Is my account still active”
  • “My account”

Payments and Charges Question:

  • “Information about checks deposits”
  • “Debit card”
  • “To see if I have have pending deposits or was it return back to sender”

Request for Information Question:

  • “Need to talk with someone”
  • “To ask questions”
  • “Need answers about my card”

Return/ Replace Question:

  • “Tax return”
  • “New to replace my card”
  • “Change my address”

Shipping and Delivery Question:

  • “Tracking my refund”
  • “Where is my direct deposit. I know RUSHCARD is closed so where is my check it was deposit 11/15/2023”
  • “I have not recieved my money from my card sincecit was closed june 29th”

Product/ Service Question:

  • “Do not have access to my online”
  • “I'm trying to download a check,but keeps saying can't connect to the internet”
  • “To order a card”

Activation/ Cancellation Question:

  • “Trying to renew my rush card”
  • “Cancel a pending transaction”
  • “I cancelled an order and rush has not released the funds although the creditor had”

Refund Question:

  • “Refund”
  • “Tax refund”
  • “See if I can get a refund on my card”

Employment Question:

  • “Having issues with payroll info”
  • “My paycheck is not posted”
  • “Payroll direct deposit is not on my card yet”

Staff Question:

  • “Customer service”
  • “Immediately customer service”
  • “I need to speak directly eith customer service representative.”

Website/ Application Question:

  • “Locked out of app, website,”
  • “Need to update my application my address New 3001 Harvest Ridge Drive Decatur Ga 30034”

Other Question:

  • “I need my money”
  • “Doresc sami deschis un cont an euro”
  • “Switch backover”

About

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Summary

RushCard is a prepaid Visa card. It is issued by MetaBank pursuant to a license from Visa USA, Incorporated. RushCard was founded by Russel Simmons in 2003. It offers a number of basic financial services such as direct deposit, mobile app, online money tools, rush bill pay, and text/email alerts. Tax planning services are also available. Credit check and overdraft fees are not involved. Consumers must provide personal information and identifying documents to open a card account. There are Midnight RushCard, Suede KLS RushCard, Sequin KLS RushCard, Gloss Rushcard, and Edge RushCard.

RushCard reviews and complaints

RushCard is ranked 74 out of 198 in Cards category

Area Served

USA, Worldwide, UK

Payment Methods

VISA

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