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Summary of Rushcard Customer Service Calls

1386 TOTAL CALLS
89% SUCCESSFUL CONNECTIONS
02:57 AVG CALL DURATION
2% ISSUES RESOLVED

Customers Contact Rushcard to Ask about:

Cards:

  • “Trying to see why I can’t get a rush card”
  • “I need my card don't know what y'all r talking about keep getting messagwsi”
  • “To see how much do I have on my card”

Account:

  • “I need to change my PIN code but it won't allow me to login on my online account”
  • “Balance”
  • “Can't get on my online account”

Payments and Charges:

  • “Trying to get my money to pay a bill today”
  • “Release payment to capital one”
  • “Fraudulent charge”

Return/ Replace:

  • “Replacement card”
  • “Replace card”
  • “Need to order an emergency replacement card”

Shipping and Delivery:

  • “Delivery”
  • “What address did u deliver my rush card too”

Employment:

  • “Job”

Staff:

  • “Just left Walmart and loaded money customer service not answerin”

Cancellation:

  • “Cancel a pending transaction”

Other:

  • “I never received my money back”
  • “Need help asap”
  • “Questions about a deposit i am not able to acess”

About Rushcard

Top 5 Likes about Rushcard

Early deposit, Direct deposit, Getting my money two days early was nice, Two day early check, Early and on time deposit with reliable customer service

Top 5 Dislikes about Rushcard

Customer service, Inability to access transaction, No one is answering the phones to reassure us as consumers, Lack of communication, Unavailability of customer service representatives

Summary

RushCard is a prepaid Visa card. It is issued by MetaBank pursuant to a license from Visa USA, Incorporated. RushCard was founded by Russel Simmons in 2003. It offers a number of basic financial services such as direct deposit, mobile app, online money tools, rush bill pay, and text/email alerts. Tax planning services are also available. Credit check and overdraft fees are not involved. Consumers must provide personal information and identifying documents to open a card account. There are Midnight RushCard, Suede KLS RushCard, Sequin KLS RushCard, Gloss Rushcard, and Edge RushCard.

Rushcard reviews and complaints

Rushcard is ranked 30 out of 297 in Cards category

Payment Methods

VISA

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Rushcard Stats

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Number of Reviews

No reviews for this period.

Number of Comments

No comments for this period.

Number of Calls

No calls for this period.

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Companies are selected automatically by the algorithm.

A company's rating is calculated using a mathematical algorithm that evaluates the information in your profile. The algorithm parameters are: user's rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future

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