Cary Levi B

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Verified Reviewer

To report fraud by Jeremiah burch 0508

He put in a claim that says he lost his card but he didnt he lends his card out to people for drugs and when they spend all the money off he calls and report his card as lost or stolen and then he files a claim to get all of his money back in fact he has a claim going now with you for over 4000 dollars claiming that he lost his card and he had you to cancel his card out yesterday for a new one because he knows that when you do your investigation and look at video you will not see him using his card in the video and thats how hes scamming you out of money
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User's recommendation: Destroy his account and don’t give him another card

Latanya W Xrq

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Verified Reviewer
| map-marker Birmingham, Alabama

Didn’t post my direct deposit $1422

I setup my direct deposit with my employer and I verified that my deposit was accurate because I see my paycheck was deposited into my RushCard account ending with card number 9666 on my paystub!!! Please put my money on my card!!!

This supposed to be where I get my direct deposit 2 days earlier well looks Like Ill been lied to because Friday would be my payday and still nothing on my card! Expected my direct deposit on 8/31/2022. Nothing appeared or pending in this account! Then yall have it to where customers cant reach yall pretend that yall have a high call volume!

Man release my money Now!!! I been with this company over 15 YEARS

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Loss:
$1400

Preferred solution: Full refund

Renee B Ero
map-marker Princeton, New Jersey

Having problems logging in on my account

Cant sign in keeps telling me its not my username or password is incorrect on my Rush app. I tried to contact somebody from Rush and I cant get through. I need assistance.
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User's recommendation: Good card never had problems until now. I can’t sign in to my account

Anonymous
map-marker Pennington, Alabama

Card not recognized

My rush card expired before I recognized it...so I had 14 left on it...so I reordered another 1 and I purchased a temporary green dot with 20 on it but I couldn't see my # on my expired card due too usage # had been scratched off...so I have an expiredcard with 14 on it and a temporary card with 20 on it and can't use either...I've been trying tooget # from ull but ull never respond
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User's recommendation: Nothing

Anonymous

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
| map-marker Coulterville, Illinois

Rush card is holding my money due to ' security issues that they still after over a week of basically ignoring my requests, my pleas for answers!!

RushCard - Rush card is holding my money due to ' security issues that they still after over a...
I purchased a 50.00 money pak and proceeded to add it to my rush card and Viola!! I get an email from. Rush card saying it's suspicious and they holding it with no answers for over a week
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Loss:
$50
Cons:
  • I have bills and my money is it at my convience
  • Unavailability of customer service representatives
  • Customer service is not the best

Preferred solution: Full refund

Marcus d Tdj

To get a RushCard

Want let come back to y'all company. That why didn't want to come back to yal because the way y'all treat y'all customers
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Jeannette B Qyz

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Verified Reviewer
| map-marker Grand Rapids, Michigan

Information

I need to change my email address to billynjeannette1976@***.com and I need to change my phone number to (616)808-**** please
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Preferred solution: Change of my email address and my phone number

Resolved
Cheria A

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Verified Reviewer

Resolved: Missing money

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Updated by user Jun 03, 2022

Company fixed the issue and I have been provided with full refund.

Original review Jun 03, 2022
My direct deposit is missing and cannot get a hold of a person. I tried the number and the website l. The website sent me a message to call the number but the number tells me to use the website. Now I see that last night they were on the news for other people missing money. It would have been too late to move my deposit at that point anyhow.
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Loss:
$1873

Preferred solution: Full refund

User's recommendation: Don’t use it

Aaron E Stz

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Verified Reviewer
| map-marker Tampa, Florida

I'm pissed

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Hello my name is Aaron Ellis and I lost my Rush Card about two months ago and I still don't have my Rush Card! I had to move in December of 2021 to a Lodge and I have a PO Box. I have sent them everything they asked for to get my card and I'm still having a hard time. And corporate is not calling me back!
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User's recommendation: I wouldn't recommend

Khira J

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Verified Reviewer
| map-marker Detroit, Michigan

To get card off pause

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Card not working but rushcard not doing anything rushcard taking money off card they the one got card on pause
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Pros:
  • Early payday money
Cons:
  • Cant contact live rep
  • Dont like customer service

User's recommendation: Dont get rushcard they cant help you with any problems

Jennifer K Dwc
map-marker Minneapolis, Minnesota

I can't access my online account

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Can't access account online very frustrating trying to reach someone to get help will not recommend it to anyone
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Pros:
  • Non comunication with customers other than online
Cons:
  • Not answering when we call

Preferred solution: Into online account

Anonymous
map-marker Alliance, Ohio

Expired Card and no log in info

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My email was correct on my account then within a few hours they have the wrong login info. Then you charge me damn near 8 bucks a month service 30 dollar to get my card expedited to me. Then you charge me 5 dollar for a new card. You guys are robbing people blind. I would never recommend this card or service to anyone.
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User's recommendation: Not to ever use rush card. Or green dot or anything affiliated with green dot or rush card

Brenda P Rmq

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Verified Reviewer
| map-marker Blue Ash, Ohio

Unable to return signed dispute document

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Unable to return signed document update. The email i was given to send it to im being told its not deliverable, because the email doesnt exist. The mail given is documentupdate/rc@***.com
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Loss:
$56
Pros:
  • Early direct deposit
Cons:
  • Customer service issues and trandavtion dispute not settled

Preferred solution: Full refund

User's recommendation: Don't do it. This is NOT the first time I've had an unauthorized transaction issue with them. They've never solved it. This right here is too much for me to let go.

Robert S Vrm
map-marker Fayetteville, Georgia

Iam trying to change my pin

I am trying to change my pin so that I can pay my bills but it won't let me change it for some reason
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Preferred solution: Change my PIN

Raina L Aby
map-marker Rapid City, South Dakota

Customer service

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I have been a customer for 5 years and been having my tax refund deposited into my rush card for 3 years. Well this year, rush card sent my refund back to the IRS because I didn't call to verify! I never had to call to verify before so why would I this year?! And getting through to a live person is ridiculously hard. Rush card only had my deposit a day, that doesn't give a person much time! I am very dissatisfied and will not trust my money with rush card ever again!!!
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Pros:
  • Way it was before
Cons:
  • Can never reach an agent
  • Bad very bad customer service
  • No way to contact a human

Preferred solution: Apology

User's recommendation: Use the GO2 card

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