jarrod s Nej

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Verified Reviewer

So many problems

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have money on my card and it keeps being declined. you cannot contact anyone. i'm going to green dot or netspend.
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Pros:
  • You get paid early
Cons:
  • Card declined with money on it
  • Not able to speak to a live customer service rep
  • Magnet strip wears off every year and have to buy a new card

Preferred solution: make my card work

User's recommendation: rushcard is a joke go with green dot. stay away from rushcard

Joshlyn G

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Verified Reviewer

Cant talk with. Anyone

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I have been trying to speak with a live person so i can update my email address address and phone number to no avail!!! I cannot get online because my info is outdated. Also my routing and account # is needed so i can do a direct deposit from my employet. Can i please speak with someone to get this info updated!!!!
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sharnell c Wdo

COMPLAINT

My card I have does not expires until 11/20 they sent another card out on 10/05 and I did not receive it . Now they deactivated the card I have because they sent another one out why would they do that . I still should be able to used my old card until I activate the new one . Now I am stranded with no gas or can not feed my kids because I can not used the card I have that expired in November . I am going back to my other bank rush card suck I recommend no ne to et an account with them period .
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Preferred solution: card

1 comment
Guest

Get a normal bank account. Get some food money from baby daddies.

Maddelynn Jaq
map-marker Seaford, Delaware

Need help

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No answer need help Wtf man damn
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User's recommendation: No contact about your money

Lavetta Zwi
map-marker Los Angeles, California

Can some add money to my card by using my card number

I need to speak with someone
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Anonymous
map-marker Waverly, Tennessee

Still have not received my rush card

Just want my replacement card so I can get my money off the card.
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Kersyn T

Haven't received my direct deposit

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I am super upset I have been a customer since 2016 and I am constantly having issues with you guys. Can someone please give me a call at 856263****. I need to speak with someone now.
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Preferred solution: I need my money now

Annie H Ldb

42 days still don't have a replacement card that I requested

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Have sent in federal paper state l.d. and state paper work as proof of ID. I have had account over 10 years with Rush Card. I feel like I'm being treated as if I am not a citizen of the United States A Criminal.
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Loss:
$5
Pros:
  • 2 day early deposit
  • 2 days early deposit
Cons:
  • Not being able to have phone contact

Preferred solution: Let the company propose a solution

User's recommendation: Risky Business

Evangelina O

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Verified Reviewer

Direct deposit not showing

Received an email that I have a pending direct deposit of $10,296 and I have yet to receive it. I also have my work direct deposit to this account and I have not received it. Where is my money???
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Preferred solution: Full refund

Aprilladonna A

My stimulus was sent to my old account

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I have been waiting to receive my rush card for over 4 months now. I actually threw my old card away and asked to get a new one because I was done with this company.

I have contacted them and told them that my stimulus check went on this card and I even proved to them that I was who I was with my social security number/card, ID, and proof of address and still nothing. Their refusing to release my card to me. COVID-19 times have been hard, so I was really looking forward to my card. I've been a loyal customer since 2012 and never had such a problem.

I wish that they had a location to I can go to for this or a phone number because customer service never knows anything. All they keep telling me is go to their website. I will be looking into how to take these people to court because now I feel like I'm being withheld something that is rightfully mine and this is so wrong to do to innocent hard-working people.

If anyone is reading this, please do not go through rush card. You will be sorry I promise you.

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Loss:
$1400
Cons:
  • Never being able to reach a rep

Preferred solution: Full refund

User's recommendation: If you want your card withheld from you and no customer service to talk to then Rushcard is perfect for you.

Veronica R Xiv

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Verified Reviewer

I loaded money on my rush card an tried to use it an it did'nt work

I loaded money on the Rush card that I have tried to pay a bill an the card didn't go through I tried it 10 times an it still didn't work
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Pros:
  • Never answer the phone
Cons:
  • Never being able to reach a rep

Preferred solution: Apology

Marika Rbw
map-marker Tuscaloosa, Alabama

Can't withdraw money out the atm

My card keep saying exceeded daily limit for the day when I havent got any money out since Thursday
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Yashieka D

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

I need my routing and account number

I can't get in contact with no customer service representative
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Preferred solution: Routing and account number

Roger W Blr

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer

I need a replacement card from 2018 when I filed my taxes

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RushCard - I need a replacement card from 2018 when I filed my taxes
RushCard - I need a replacement card from 2018 when I filed my taxes - Image 2
My stimulus check is on that account Ive lost the card I need a replacement I'm in need of the money very bad I have been calling you guys for a week
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Declan Plg
map-marker Virginia Beach, Virginia

I suggest you all join me in filing a Class Action Lawsuit

I too have not been able to access my money due to their "technology glitch" and Russell Simmons lied saying "you will get your money on your actual payday but not 2 days early", my actual payday came and still no access. They will not even let you speak to a rep when you call, I did get a rep early this morning after waiting on hold for 55 minutes to be told someone would call me back in 3 hours, yeah that never happened.

Everyone affected keep track of late fees, missed work due to no gas, and fees that have happened because of this because legally they have to pay you back. I work for 4 attorneys and I will update this on Monday October 19th after I get the lawsuit going.

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Loss:
$515
Reason of review:
Freezing my funds

Preferred solution: Give me my money and pay back our fees, my cell is off because of this so because of you I can only get emails

312 comments
Gary R Nil

Today is 1/8 and my payroll deposit was due on 1/5 and still NOTHING! My WHOLE PAYROLL check for rent, food, EVERYTHING depends on that check!!!!!!

YOU CAN NOT REACH CARD TO ASK ABOUT YOUR MONEY OR WHAT THE HOLD UP!!!! I am very NERVOUS RIGHT NOW!

ANYBODY out there experience this...gmreynolds10@***.com RUSHCARD I NEED MY PAYROLL CHECK NOW!!!!!! WTH!

Guest

I had a large deposit to come in, the requested docs, I sent it and they still will not release my money. We need to do a class action law suit.

I will tell everyone how bad they are.

No customer service, no one can tell you anything. Pissed

Latrece M

I’m already on it they locked my account And keep lying to me about issuing a check now they’re saying they won’t they can’t and I had $8247 in my account

Bare b

I also have been locked out of my account for four days and can speech to a representative concerning these issues as far as I'm concern at this point they have stolen my money... And I can recover it due to glitches.. Web sigh

Guest

Have not got my direct deposit today this is crazy

Saifan Oib
reply icon Replying to comment of Guest-1851240

Me either! And can't get through the phone line

Guest

I can't get no replacement card

Lekisha M

I been trying to contact them 4days now smh

Tatia Bta

I have been calling customer service for almost 2 weeks now for a replacement on lost card. No answer but every other bank customer service is answering via working from home due to pandemic.

I have tried to wire my funds so we could at least have some cash for bills and food for our family but that didn't work. I did manage to pause the account. This is really scary not having access to your own funds at this time or being able to reach customer service.

I will most definitely join you in a law suit. I can be reached at 3rdeyefutureforward@***.com or celebteaby3rdeye@***.com.

Brinton Dnw

I would join you in the lawsuit I lost my card and I am having the biggest problem for them to replace my card I have sent id ssc check stubs and still they will not replace my card I have over $2000 on that card may not be much to them but that is my money for bills and to take care of my family please let me know what to do ?

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