Anonymous
map-marker Forsyth, Georgia

Unlocking card

Need help unlocking my RushCard I have call customer service several times always busy in can never get in contact with anyone
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Anonymous
map-marker Saint Louis, Missouri

Need email address to upload documents

Not a happy camper. Have been with the company since 2011. Uploaded documents and my direct deposit was still sent back. Called every day to finally be told after 5 business days that it was rejected. Have been having this direct deposit for the past 11 years without any issues.
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Anonymous

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer

I have a expired check I'm trying to get a New check and cancel this check I have

RushCard - I have a expired check I'm trying to get a New check and cancel this check I have
I wasn't able to cash this check before the expired date and I need a replacement check .I do not have my rushcard no more and more do I remember my online account I Don't think I made a online account but I do have my check and I'd I been trying to call and gets the operator
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Anonymous
map-marker Houston, Texas

My tax refund is not posted yet

My return was sent to my bank on February 24th and has yet to hit my account. What is going on? I need my money...
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1 comment
Guest

Login to your account and select help you will see a section for you to upload documents you need to upload your 1040 a picture of license and social security card then call customer service to verify receiving those documents

Anonymous

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
| map-marker Hillside, New Jersey

My card has expired need new one.

RushCard - My card has expired need new one.
I need my new card so I can pay my bills. Yall have my new address in the system as 1568 Maple ave Hillside ni 07205 and I didn't receive my card.
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Anonymous
map-marker Jackson, Michigan

Refund

Yes, they sent my husband refund bank without notification or reason. When they have accepted them before me and my family ate homeless, and now we don't know where his money is or coming since it's DDD 02/16
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User's recommendation: Don't use RushCard

Anonymous
map-marker Magee, Mississippi

I need direct deposit info

RushCard - I need direct deposit info
Routing and account number Bank info And to dispute the 1st ATM transaction was not given to me on October 2 6,2021 At the Magee Ms 39111 CircleK location.. I want a refund.. from cardtronics.com ATM 180******** CircleK hwy 49 north location next door to Dollar General
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Sharon H Fnq
map-marker Atlanta, Georgia

Need my routing number and account number to send my taxes to my account but I can’t login in on line cause I need to update my information

I can't log in my account because I need to up date my phone and need my routing number and account number to send my tax refund to my rushcard
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1 comment
Guest

You had an entire year to "update" your account. No wonder you're "banking" on a card. A child handles their business better than you do.

Cotena H
map-marker Paris, Texas

Stolen money on my card

My son receive SSI AND HIS MONEY IS DEPOSIT ON TO THE RUSH CARD AND HAS BEEN FOR Years. But the card missing and when I checked my account he has no money on the card. What do I do??
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Loss:
$751
Pros:
  • Card was used with out me knowing about

Preferred solution: Full refund

1 comment
Guest

Call the police and ask whoever it is that you let around your son's card what did they do with it. It's not that hard.

Chip R Tyf

My account is locked

RushCard - My account is locked
I ordered the RushCard visa. And dont know my username or password. My email is chipredd7@***.com and I never get the verification code. I cant select the text option for card verification. My account is locked after trying to remember my username and password
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Pros:
  • Would like to talk to an agent
  • Would like to talk to agent

Preferred solution: Deliver product or service ordered

Daryl S Fsu

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Leander, Texas

To unlock my accounts

The number told me to call will not let me call it when I do it tells me to go online I can't go online if my account is locked
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Preferred solution: To reset my account let me in

Kester Eky
map-marker Peoria, Illinois

Paused card that wont unpause

I paused my card as I always do & now it wont unpause & I cant get in toucb with anyone by phone or online. My card doesnt expire until 2/22 so there shouldnt be an issue. You can never get in touch with ANYONE by phone or online chat. Rushcard has everything set up to where you cant speak to anyone nor do they even show a corporate office phone nu.ber. I have money (yo pay bills) sitting on this card that I cant yransfer or anything & its causing mh bills to be paid late! This is a serious issue!
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Jawaan Pos

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
|

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Columbus, Georgia

I haven't received my money back yet from my dispute

My card was hacked and someone stole 900 to 1315.00 dollars from my account. I've trusted rush with my money since 2017 and it's devastating to me that they aren't doing anything to return my money from all these unauthorized transactions that they clearly see I did authorize. I live in Ga. and these transactions were made in California. I need help and my money back. Someone please help me!!!
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User's recommendation: I used to reccomend this card highly now I'm not so sure you should trust it.

Atthew Xys
map-marker Port Jefferson Station, New York

I got a new card and it won’t work if I don’t set up pin it’s not letting me or giving option

I need to pay my rent and My car not working and Im very upset I dont know how to get into this I keep getting failed
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April O Kst
map-marker Murfreesboro, Tennessee

No human

It gives information to the app. I cant use my card but I cant get any information to get matter fixed
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Loss:
$1100

Preferred solution: Let the company propose a solution

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