RushCard - Missing DD, Over/Duplicate charges, missing transactions
Problem 1 - missing direct deposit from 10/15
Problem 2 - overcharged $100 at gas station (actual charge $38.10)
Problem 3 - duplicate charges that already posted 10/9 now showing up again as "pending"
Problem 4 - recurring transactions withdrawn and paid but not showing up in my balance history
Overall, held for 2 hrs yesterday for customer service - no answer, I hung up. I have two emails out to agent@***.com with two tickets #s but no resolution yet. Held for 45 mins this morning and WOW, a rep answered only to tell me that she can't access my account or any account because systems are still down. She offered to take my phone number and to text once my issue if resolved.
***How can you text me if you don't know what my specific issue is since can't access my account because your system is down? Humm
Reason of review: Missing direct deposit, over and duplicate charges.
Monetary Loss: $911.
Preferred solution: Let the company propose a solution.
RushCard Cons: Not receiving my paycheck.
Location: Pittsburg, California
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Comments
Please avoid publishing any personal information and promotional content
Don't mess with customer Service...I'm having same problems. I filed complaint with the Consumer Financial Protection Bureau. If we all do this, maybe something will get done!!